Refund & Return Policy

Last Updated: 20 FEB 2026

At HayaatBiz, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.

1. Return Window

We offer a 3-day return request period, which means you may request a return within 3 days of receiving your order.

2. Eligibility for Returns

To qualify for a return:

• The product must be unused and unopened

• The item must be in its original packaging

• Proof of purchase (order confirmation or receipt) is required

For hygiene and safety reasons, opened or used personal care products cannot be returned.

3. How to Request a Return

To initiate a return, please contact us at:

Email: support@hayaatbiz.com

Once your request is reviewed and approved, we will provide instructions on how to return the product. Returns sent without prior approval will not be accepted.

4. Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos so we can resolve the issue promptly.

5. Non-Returnable Items

We do not accept returns for:

• Opened or used wellness products

• Sale or discounted items

• Gift cards

• Customized or special-order products

6. Exchanges

If you wish to exchange a product, you may return the unopened item (if eligible), and place a new order separately once the return is approved.

7. Refund Process

After receiving and inspecting the returned item, we will notify you regarding refund approval.

If approved:

• Refunds will be processed to the original payment method

• Processing may take up to 7–10 business days

• Banks or payment providers may require additional time

For Cash on Delivery (COD) orders, refunds (if applicable) will be processed via bank transfer after verification.

8. International Orders

If orders are shipped outside India, local consumer protection laws may apply. Customers are responsible for return shipping unless the item is defective or incorrect.